Contact options
Alen’s customer-experience team handles questions about its products and direct purchases. Identify the purifier or filter and the seller before contacting the company. This reference concerns product service, not medical advice or a promise about health outcomes.
Company website
Company help and contact page
Before you contact Alen
Alen lists a phone contact for customer Experience — US. Check the source for the relevant location and any hours before calling.
- For a service visit, confirm the address privately.
- Find the manufacturer and model on the product label.
- If a retailer sold the item, check its returns process.
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